Bridging The Gap Between UC-U and UC-B – UC-G?
The recent UC Summit that was organized by UC Strategies was highlighted by defining productivity benefits at two different levels. One was for the individual end user who gained personal time-savings...
View Article“Virtualization” Is The Key to Unlock Mobile Enterprise UC
Here is an excellent article about the “smartphone” becoming your next computer. http://www.informationweek.com/news/personal_tech/smartphones/showArticle.jhtml?articleID=210605369 I might rephrase the...
View ArticleMy Observations at VoiceCon: The State of the Economy Paints a Not-So-Pretty...
At VoiceCon last week, it was clear that the economy had hit the show. Attendance was light, booths were even lighter, and the word was that most enterprises were holding off on big IT projects until...
View ArticleShort Message Service (SMS) winning the mobility battle?
A new report from mobility expert, Tomi Ahonen, shows that SMS has already become the most widely used text messaging application by all users in the world (53%), and even more by mobile users (78%)....
View ArticleUC and the Mobile Future: No Optimal Management Solutions Yet
Since Unified Communications applications and technology include mobility, it’s important to keep abreast of trends that can impact your current or future use of mobile UC applications. I attended...
View ArticleMobile World Congress 2011 – the gadgets and the trends so far…
The saying “All roads lead to Rome”, could for this week be changed to “All communication roads lead to Barcelona.” The big names in mobility are there; Ericsson, Nokia, Microsoft, RIM, Motorola,...
View ArticleCustomer Mobility Isn’t A Single “Channel!”
It’s bad enough that “unified communications” (UC) is still a confusing term for many people, but I am now seeing “multi-channel” customer service also adding to the confusion by some industry analysts...
View ArticleLet’s Not Confuse “Collaboration” With “Customer Service”
If you look up the definition of “collaboration,” you will see that it refers to “teamwork” between a group of people working on a common project or issue. The people on the team may be in different...
View Article
